Customer
Yifei International specializes in cross-border ticketing for outbound travel.
Pain points
- High order spikes bottleneck manual ops
- Multilingual customer service pressure
- Complex reissue / refund rules
Solution
DataJoint Booking Agent:
- Natural language ordering
- Automatic rule parsing
- Multilingual customer service
- End-to-end traceability
Outcomes
- 3x order throughput
- 24/7 AI customer service
